Elle & Me Handmade is a unique business offering handmade items with a 2-3 week turnaround time for delivery. Based in Australia, all products are shipped with tracking numbers to ensure secure delivery. The business follows Australian Consumer Law guidelines, providing refunds for lost items after investigation with Australia Post. Damaged items can be exchanged for a replacement or store credit, emphasizing customer satisfaction and quality assurance.
Customers have the option for refunds or exchanges within 30 days for faulty products, with a focus on handmade craftsmanship and individuality in each item. Elle & Me Handmade values transparency, informing customers that pattern and print placement may vary due to the handmade nature of the products. The business encourages customers to keep proof of purchase for easy transactions and offers ready-made releases, custom orders, and local event participation.
Elle & Me Handmade prides itself on its dedication to customer service and product quality, ensuring a positive shopping experience for all. With a commitment to providing unique, handmade items that may vary in sizing compared to mass-produced alternatives, the business advises customers to consider this when making a purchase. By prioritizing customer satisfaction and adhering to legal regulations, Elle & Me Handmade aims to create a trustworthy and reliable brand in the handmade goods market.
