Myer Cairns is a renowned department store chain in Australia, tracing its roots back to the establishment of the first store in Bendigo in 1900 by Sidney Myer and his brother Elcon. With a legacy spanning over 120 years and 56 stores nationwide, Myer has built a reputation for quality, service, and value. Over the years, the company has undergone significant milestones, such as the opening of the Myer Emporium in 1911, acquiring Grace Brothers, and merging with Coles in 1983, marking one of the largest deals in Australian corporate history at the time.
Under the leadership of CEO and Managing Director John King since 2018, Myer has focused on enhancing customer experience through initiatives like the Customer First Plan. This strategic vision has led to targeted improvements in stores, the strengthening of the omnichannel offering, and the revamping of the MYER one loyalty program to cater to over seven million digitally contactable members. Myer’s commitment to customer-centricity has solidified its position as one of Australia’s most trusted department stores, consistently ranked among the top ten most trusted brands in the country by Roy Morgan.
Looking towards the future, Myer Cairns is dedicated to further elevating customer satisfaction by investing in cutting-edge technology, such as the new state-of-the-art National Distribution Centre. This facility is set to revolutionize the company’s operations, ensuring faster, more efficient, and profitable ways to meet the evolving demands of the business both online and in-store. With a focus on innovation and customer-centric strategies, Myer Cairns continues to uphold its legacy as Australia’s favorite department store.
